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April 24th


11:30 PM - 4:30 PM  Conference Registration

1:00 PM - 2:15 PM    Education Sessions

    Passionate People with Purpose   Presented By:  Jackie Ramstedt

    The "People" with a Purpose...Artificial Intelligence

"Assistants" to Get Work Done   Presented By: Beth Ziesenis

    Handling Objections Master Class   Presented By: Matthew


    When Residents Attack   Presented By: Brandon Negron


2:30 PM - 3:45 PM    Education Sessions

    Employee Engagement: Just How Engaged Are Your Teams?  Presented By: Jackie Ramstedt

    Life, Liberty, and Fair Housing for All   Presented By: Vicki Sharp

    Secret Tech Weapons for Apartment Professionals

Presented By: Beth Ziesenis

    Genius Zone   Presented By: Deborah Phillips


4:00 PM - 5:15 PM    Education Sessions

    Share and Share A Like: 29 Tech Tools to Create Cool Content

for Social Media   Presented By: Beth Ziesenis

    Maintenance, Where the Rubber Meets the Road

 Presented By: Vicki Sharp

    Community Reviews Master Class   Presented By: Matthew


    Habit Stacking: Routines, Rituals & Responses

Presented By: Deborah Phillips


5:30 PM - 7:30 PM  Conference Opening Celebration - Location TBD

(Open to all full conference registered sponsors, attendees and suppliers)


Session Key:




    Reputation Management

    Company Culture/Employee Engagement

    Financials/Fair Housing/Legal


    Customer Service



April 25th


8:00 AM - Registration Opens & Breakfast


8:00 AM - 4:00 PM  VAMA Trade Show Exhibitor Set up


9:00 AM - 10:15 AM    Education Sessions

    What's Hot and What's Not Across the County

Presented By:  Lisa Trosien

    What Is Your Leadership Language?

Presented By: Rommel Anacan

    Fortifying the Front Line: Recruiting and Retaining the Maintenance Workforce   Presented By: Mary Gwyn

    Lawyer Panel   Presented By: Various Lawyers


10:30 AM - 11:45 AM    Education Sessions

    Like You, Like Me   Presented By:  Lisa Trosien

    The Psychology of Customer Service

Presented By: Rommel Anacan

    Measure Twice: Improve Your Maintenance Program and The Bottom Line   Presented By: Mary Gwyn

    Creating a Carolina Culture...It’s not the location of the people but the place in your heart!

Presented By:  Stephanie Loyd


11:45 AM - 1:45 PM - Lunch on your own / break


1:45 PM - 3:00 PM    Education Sessions

    How to Win Customers and Influence Your Team

Presented By:  Zack Miller

    Psycho What? – The Art and Science of Using Psychographics in Your Marketing  

Presented By:  Alex Jackiw

    You Are Not Your Job! Prevent Burnout For Work/Life Balance   Presented By:  Liesbet Trappenburg

    Multicultural in Multifamily  

Presented By:  Rebecca Rosario-Bueno


3:15 PM - 4:30 PM    Education Sessions

    Anomaly: How to Build Your Brand  

Presented By:  Zack Miller

    Finance 102 - Diving Deeper into Financials

Presented By:  Alex Jackiw

    Your 4-Word Business Plan: Rediscover Your Inspiration & Reinvent Your Business!  

Presented By:  Liesbet Trappenburg

    Corporate Social Responsibility…what’s all the buzz? - Presented By:  Stephanie Loyd and Rebecca Rosario-Bueno


4:30 PM - 7:00 PM - Trade Show Networking Reception

(Open to all exhibiting company attendees, Full Conference OM attendees and April 25th Only OM attendees)




April 26th


8:00 AM - Registration Opens


8:30 AM - 9:30 AM - Breakfast Buffet,

Featuring Mimosas & Bloody Mary Bar!


9:30 - 10:00 AM - VAMA Closing Ceremony


10:00 AM - 11:00 AM - Closing Keynote, Dr. Samuel Jones


11:00 AM - Grand Prize Giveaways


 Closing Keynote Presentation







Virginia Apartment Management Association
2812 Emerywood Parkway, Suite 231
Richmond, VA 23294
(804) 756-VAMA

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