Wednesday, November 13, 2019
Hyatt Place Virginia Beach Town Center
335 Independence Boulevard, Virginia Beach, VA 23462
12:30 PM Registration
1:00 - 4:00 PM Fumbles, Bumbles & Apologies
Fumbles, Bumbles & Apologies: The Master Plan to Effectively Combat the Biggest Challenges in Raising Rents
As rental rates continue to rise the challenge continues as onsite teams fail to provide effective responses and even apologize to customers for their community’s higher rental rate. Why oh why? Amy will share the top reasons of low confidence along with the solutions to combat fumbles to score successfully in discussing higher rates with customers. Learn Amy’s four easy steps to master to prove value and worth that will reduce stress and increase success immediately.
Top Takeaways: The Art of Raising Rents I What’s Your Pricing Strategy? I How to Up your Confidence I How Do You Stack Up? I Ideal Responses To Common Questions & Concerns for New & Current Residents
Thursday, November 14, 2019
Holiday Inn Newport News-Hampton
980 Omni Boulevard, Newport News, VA 23606
8:30 AM Registration & Breakfast
9:00 AM - 12:00 PM Answer the Phone Already!
Answer the Phone Already! Telephone Therapy for Today's Missed Leasing Opportunities
Welcome to your most needed therapy session. Make yourself comfortable on the couch and tell me the latest update on your leasing performance. Can you share why the phone is not being answered or leads maximized? I see, you feel you are too busy in the office or don’t see the value of answering to assist the customer calling. Explain in more detail the reasoning for rushing off the phone? STOP the madness! Yes the multifamily industry is currently experiencing high demand and we, quite possibly, are leasing apartments in spite of ourselves not effectively responding to leads with a sense of urgency. This lackluster excitement to actively engage on the phone is having a negative effect on your property. The reality is that customers call everyday needing a home and need the assistance of an subject matter expert. Let’s do our jobs by picking up the phone with a passion to connect, customize and creating wow moments every time.
Learning Points: Cost to get the phone to ring I What does the customer REALLY want via the phone? I Best practices to engage, customize and build value I Must have tools and resources along with the best methods to use them.
One Day: $69
Both Days: $129
About industry speaker, Amy Kosnikowski Dilisio:
Amy is a proven leader in sales, leasing, management and the marketing of real estate assets across the country. In 1990 she began her career onsite as a leasing professional advancing quickly to Director of Marketing & Training with companies such as Summit Properties and Oakwood Worldwide.
Based out of Charlotte North Carolina, Amy is a national speaker and industry educator who in 2005 launched her education and consulting firm, Quintessential Marketing & Training.
Amy is a popular speaker at national, state and regional apartment associations where she gladly shares her knowledge and experience in leasing, marketing and leadership with all to improve performance and enhance results. As a member the faculty of the National Apartment Association Education Institute along and having recently served on the NAA Education Advisory Board, Amy continues to strives to broaden industry strength and skill through professional development and challenging the status quo.